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Scrollsequence 1 (classic)
V1Common Issues

Common Issues

A few words on common issues that you may encounter.

Image Sequence Is Not Displayed

  • Check the width of <div id="scrollsequence-canvas"> in your DOM. It should be greater than zero. Sometimes width is set to zero if you insert the scrollsequence shortcode into a fluid/flex container. To overcome this, force desired width with CSS.
  • Check that some of your active plugins are not calling shortcodes multiple times. Deactivate unnecessary plugins to check if some of them may be conflicting.

Cannot Save Scrollsequence

This happens if some of the required values have not been entered. Check all scenes for missing fields like duration or animation properties.

Cannot Save More Than Few Hundred Images In A Sequence

Check PHP max input variables in WordPress Admin → Tools → Site Health → Info → Server. Maximum input variables should be greater than the number of images that you want to have in a scroll sequence.

Scrollsequence Starts or Ends Too Soon Or Too Late And Jumps

We are calculating as much as possible in advance. When there are some fancy CSS transitions, or height of elements changes on user interaction, Scrollsequence may start or stop sooner or later than anticipated. To correct this, call the following JavaScript function each time there is a significant change in document height:

ScrollTrigger.refresh();

See more about this issue in this knowledge base article .

Last updated on
Responsivity